JQMT's Delivery of Machine Tools to Customers

At JQMT, meeting the needs of our machine tool customers is our top priority. Once a customer places an order for our machine tools, a series of rigorous and efficient delivery processes are immediately launched, aiming to ensure that customers can smoothly and quickly receive high - quality machine tool products and put them into production as soon as possible.

I. Order Confirmation and Preparation

Upon receiving a customer's order, our sales team will immediately contact the customer to confirm the order details again, including the machine tool model, quantity, configuration, and delivery location. After ensuring that all information is accurate, the order is transferred to the production department and the logistics department. The production department promptly checks the inventory. If there is sufficient stock of the machine tool, it will immediately arrange for packaging preparation. If production is required, according to the production plan, it will organize production at the fastest speed and strictly control every production link to ensure that the quality of the machine tool reaches the highest standard. At the same time, the logistics department begins to plan the optimal transportation route, selects reliable transportation partners, and reserves appropriate transportation tools to ensure that the goods can be safely and punctually delivered to the customer.

II. Packaging and Inspection

In the packaging process, we use professionally customized packaging materials to ensure that the machine tool is properly protected during transportation. Key components of the machine tool, such as the spindle and guide rails, will be specially protected to prevent damage caused by vibration, collision, etc. during transportation. After the packaging is completed, the quality inspection team will conduct a comprehensive inspection of the packaged machine tool to ensure that the packaging is firm and the protection is in place. At the same time, the model, configuration, and other information of the machine tool are checked again to ensure consistency with the customer's order. Only machine tools that pass the strict inspection will be released into the delivery process.

III. Delivery and Tracking

After the machine tool is shipped, the logistics department will promptly inform the customer of the shipping information, including the waybill number and estimated arrival time, so that the customer can keep track of the goods' transportation status at any time. At the same time, we maintain close communication with the transportation partner to track the transportation of the goods in real - time. Once any abnormalities occur during the transportation, such as weather impacts or traffic jams, we will take countermeasures immediately to ensure that the goods can resume normal transportation as soon as possible and promptly notify the customer of the latest situation.

IV. Customer Service and Support

While shipping, our customer service team will also maintain close contact with the customer to provide comprehensive support. From guidance on machine tool installation and commissioning, to operation training and subsequent maintenance suggestions, we will provide professional help to the customer. We deeply understand that the smooth use of the machine tool and its entry into production by the customer is the ultimate goal of our service. Even after shipping, if the customer has any questions or needs regarding the machine tool, we will respond promptly to ensure that the customer can use our products without any worries.
Delivering machine tools to customers is not just about sending the products to the customers. It is the fulfillment of JQMT's commitment to customers. Through rigorous processes, professional services, and attention to details, we are committed to providing customers with an excellent shopping experience and helping them achieve greater success in production.