Customer Feedback on JQMT Machine Tools

During the extensive application of JQMT machine tools, we have collected valuable feedback from numerous customers. This feedback is of great significance for our continuous product improvement and service quality enhancement. The following is a detailed summary and analysis of customer feedback.

I. Performance

1. Processing Precision

Many customers highly praised the processing precision of JQMT machine tools. When processing complex components, the machine tool can stably control the dimensional accuracy within a very small tolerance range, meeting the requirements of high - precision production. For example, a machinery manufacturing enterprise found that the processing precision of engine parts using this machine tool fully met the design requirements, effectively reducing the defective product rate. However, some customers also reported that after long - term continuous processing, there were occasional slight deviations between the processed dimensions and the designed dimensions. According to the analysis in the frequently asked questions and answers, this may be related to tool wear, the level of the worktable, and the accuracy of programming data. We have advised customers to regularly check the tool wear condition, replace the tool in a timely manner, use a level gauge to detect and adjust the worktable, and carefully check the programming data.

2. Automation Functions

Automation functions such as the automatic tool - changing device and the automated welding machine tool were favored by most customers. The automatic tool - changing device can complete the tool - changing operation quickly and accurately, greatly improving the processing efficiency. An automotive parts processing factory stated that since using the automatic tool - changing device of JQMT machine tools, the production efficiency has increased by nearly 30%. However, some customers reported that the automatic tool - changing device occasionally fails to change tools normally. Referring to the frequently asked questions and answers, this may be caused by abnormalities in the pneumatic or hydraulic system, improper tool installation, incorrect input of the tool - changing command, or inaccurate positioning of the tool magazine. We have arranged for technicians to visit relevant customers for troubleshooting and maintenance to ensure the normal operation of the equipment. The automated welding machine tool performs well in welding quality, but some customers reported that there are discontinuous weld seams during the welding process. This may be caused by problems with the supply of welding materials, improper setting of welding parameters, or insufficient surface cleanliness of the welded workpiece. We have guided customers to check the supply of welding materials, adjust the welding parameters reasonably, and ensure the cleanliness of the welding part.

II. Operation

1. CNC System Operation

Some customers considered that the CNC system operation of JQMT machine tools is relatively simple, with a user - friendly interface and easy to get started. However, some customers still encountered problems during use. For example, a "Syntax error" prompt appears when entering a program, or they are unable to call a saved program. In response to these issues, based on the content of the frequently asked questions and answers, we advised customers to carefully check the program code, follow the programming syntax specified by the machine tool's CNC system, and confirm whether the program save path and permission settings are correct. In addition, we plan to provide customers with more detailed CNC system operation training to help them better master relevant skills.

2. Machine Tool Startup

Regarding machine tool startup, some customers reported that the machine tool showed no response and the display screen was off after turning on the power, or an alarm message "System initialization error" appeared during startup. According to the frequently asked questions and answers, the machine tool's lack of response may be caused by the main power switch not being turned on, a blown fuse, or the emergency stop button being pressed; the "System initialization error" may be caused by the loss or damage of the control system parameters. We have informed customers of the troubleshooting methods when encountering such problems and promised to dispatch technicians to provide support in a timely manner if the problems cannot be solved independently.

III. Maintenance

1. Daily Cleaning and Maintenance

Most customers were relatively clear about the methods of daily cleaning and maintenance of the machine tool. They can clean the chips and debris on the worktable after each day's processing, wipe the appearance of the machine tool, and regularly clean and lubricate the key parts as recommended. This not only helps to keep the machine tool in good operating condition but also extends its service life.

2. Abnormal Noise

Some customers reported that the machine tool would produce abnormal noise after running for a period of time. According to the frequently asked questions and answers, this may be caused by insufficient lubrication of components or loose and worn transmission components. We have advised customers to check the lubrication system, ensure that the lubricating oil level is normal, add or replace the lubricating oil regularly, and check the transmission components and tighten or replace them in a timely manner.
Overall, customers highly recognized the performance and functions of JQMT machine tools, but also pointed out some problems encountered during operation and maintenance. We will continue to attach importance to customer feedback, continuously optimize product design and services, further improve the quality of JQMT machine tools and the user experience, and meet the growing needs of customers.